These folks were good to me, and I was sort of a "problem customer": I had a TON of questions, was super stressed, and called back and forth multiple times, and then had a holdup with my insurance company that delayed repair and decision-making. I know they have limited space and had to hold my vehicle there for a week before they could move forward with repairs, which I felt bad about and seemed to cause them some trouble. But they took care of it/me and everything went very smoothly after I finally got my insurance adjuster over there to meet with them and cut them a check. I had to get the transmission rebuilt on my VW Rabbit (golf). First of all, some other shops in town won't do VWs, or are more expensive. Thankfully (!!!!) my insurance covered this repair, but I had called around to several other places and Aus-Tex gave the most reasonable estimate AND the best warranty on the work I could find. That's why I picked them.I waited a couple of months to write this review so I could drive my car in all conditions/speeds and see how things went. Happy to say that it has been great. Smooth all around. You would never know it had been rebuilt. Maybe even better than it was before. They also don't advertise this anywhere on the site but I swear they did some kind of mini-detail on my car. It was returned to me cleaner than it started out, at least, inside and out, including wheels. It was super filthy when I took it in.The only issue I can think of is that right on their homepage one of the rotating images advertising free towing with transmission repair; but they didn't seem to know what I was talking about when I asked. They probably just need to update the website or maybe I'm missing something. In any case they DID come and tow my car to the shop right on schedule, no problems, and again, insurance took care of it all, so who cares, I have no complaints.Another thing that definitely sets this shop apart is that they send frequent photo updates to show how the work is progressing on your vehicle. You always know exactly what is happening and when. Who does that?!? Pretty cool. I also appreciated getting the estimates and billing in writing, and especially the warranty in writing (w/o having to ask). Pepe came and said hi as I was leaving and told me about following up with care/maintenance in the next few years.